State-of-the-Art
Online Solutions to Empower Your Users

An online ordering portal is a secure website where users can log in to place orders, view inventory, track shipments, and manage account details.

Depending on the full scope of the portal or online storefront, a typical timeframe for implementation is 4-6 weeks, depending on complexity.

Yes. We support integrations with a variety of third-party systems, including ERPs, CRMs, inventory management platforms, and custom applications. Depending on your needs, we can use APIs, flat-file exchanges, or other standard methods to securely share data between systems. If you have a specific platform in mind, we’re happy to discuss integration options in more detail.

Yes. The portal supports multiple user groups, each with its own roles, permissions, and access levels. This allows organizations to control what different users can see or do—such as viewing specific products, placing orders, approving requests, or accessing administrative tools. User groups can be customized to match your team structure and workflow.

We maintain rigorous controls around data security, confidentiality, and system availability. Our SOC 2 compliance validates that we follow documented protocols to protect sensitive information, including PII and PHI.

Our sites are built with secure infrastructure and SSL encryption to protect user data and ensure a safe shopping experience.

Our online storefronts support major credit cards (Visa, Mastercard, American Express, Discover).

Our carriers include FedEx, DHL, UPS, and USPS. Expedited shipping is available. With two strategically located facilities in California and Ohio, we are able to efficiently ship materials nationwide. This dual-location model provides significant logistical advantages, enabling us to offer faster, cost-effective distribution to any region while minimizing shipping times and costs.

Our customer service team is available via email (onlineservices@lahlouh.com) for order fulfillment inquiries, including order details and tracking information from 5am – 5pm PST.

Inventory can be managed across our California and Ohio facilities, providing the flexibility required for both national and global distribution.

Lahlouh has developed a number of standard reports that meet the day-to-day needs for clients to monitor their orders and inventory. Also, you have the option of Admin access to a report dashboard that allows the user to view all reports, above and more, on a real-time basis. Standard reports (real-time) can be set up for automatic email notifications on a pre-determined schedule.

The only training that is typically needed is an introduction to our online storefronts or portals, so that designated users know how to access the necessary business analytics and/or reports. User interfaces tend to be self-explanatory, but we can provide training documentation, if helpful.